Terms of service

Overview

Items must have been purchased directly from Create Beauty.
Returns must be initiated within 30 days of the original order date.
Please include a copy of your receipt, or a note with your order number, full name, contact details, and reason for the return.
We are unable to accept returns on opened or used products.
Original shipping fees are non-refundable, unless the return is due to a fault or error on our part.
Customers are responsible for return shipping costs.
Sale items and non-returnable products cannot be refunded or exchanged.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@createbeauty.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@createbeauty.co.za for and send your item to:
Create Beauty
Co.Space Pretoria – Unit D4/D5
11 Havelock Road
Willow Manor Park
Pretoria
0184
South Africa

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:
Create Beauty
Co.Space Pretoria – Unit D4/D5
11 Havelock Road
Willow Manor Park
Pretoria
0184
South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.