Refund policy
We care deeply about your experience and the quality of our products. Please read below for how we handle returns, damaged goods, and product concerns.
Faulty Packaging or Delivery Issues
Should you receive a product with a leaking container, broken packaging, or a faulty pump or dispenser, please notify us within 10 days of receiving your order. Email info@createbeauty.co.za , and we’ll arrange for collection (within South Africa) at our expense. You’ll be offered a refund, replacement, or store credit once we inspect and approve the returned item.
Adverse Skin Reactions
Some skincare products may contain active ingredients that could cause temporary irritation during initial use. We recommend starting with use a few times a week, then gradually increasing. If you experience a more severe reaction, contact us at info@createbeauty.co.za . Refunds for adverse reactions will be assessed individually, with care and consideration.
Returns for Unwanted Items
If you’ve changed your mind after your order has shipped, you may return unopened items in their original packaging within 5 days, at your own cost. Once we receive the items in saleable condition, we’ll issue a Create Beauty store credit. Please note we do not offer cash refunds for change-of-mind returns.