Refund policy

Overview

Items must have been purchased directly from Create Beauty.
Returns must be initiated within 7 days of receiving the order.
Change-of-mind items must be unopened, unused and in their original packaging.
Please include your order number, full name, contact details and reason for the return.
Original shipping fees are non-refundable unless the return is due to a fault or error on our part.
Customers are responsible for return shipping costs for change-of-mind returns.
Sale items cannot be returned or refunded for change-of-mind reasons, but faulty, damaged or defective items will still be assessed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds relating to faulty, damaged, defective or incorrectly supplied products will be processed to your original method of payment. Change-of-mind returns are issued as Create Beauty store credit only.

Late or Missing Refunds

If you haven't received an approved refund yet, first check your bank account.

Then contact your bank or card provider, as there may be a processing period before the refund can reflect.

If you have completed these steps and your refund has still not reflected, please contact us at info@createbeauty.co.za.

Sale Items

Sale items cannot be returned or refunded for change-of-mind reasons.

If a sale item is faulty, damaged, defective or incorrectly supplied, please contact us so that we can assess the issue.

Exchanges

We replace items that are defective, damaged or incorrectly supplied.

If you need an exchange, please email info@createbeauty.co.za before returning the item.

Gifts

If the item was purchased as a gift, any approved refund will generally be processed according to the original order and payment method.

Where appropriate, store credit may be offered.

Shipping Returns

For change-of-mind returns, customers are responsible for arranging and paying for the return shipping. Original shipping fees are non-refundable.

If the return is due to a faulty, damaged, defective or incorrectly supplied product, Create Beauty will arrange or cover the applicable return shipping cost within South Africa.

Returns should be sent to our warehouse:

Create Beauty
Co.Space Pretoria – Unit D5
11 Havelock Road
Willow Manor Park
Pretoria 0184

Faulty Packaging or Delivery Issues

Should you receive a product with leaking or broken packaging, a faulty pump or dispenser, or an incorrect item, please notify us within 3 days of receiving your order.

Email info@createbeauty.co.za, and we will arrange collection within South Africa at our expense. Once inspected and approved, you may be offered a refund, replacement or store credit.

Adverse Skin Reactions

Some skincare products contain active ingredients that may cause irritation, particularly when first introduced.

If you experience a significant reaction, please discontinue use and contact us at info@createbeauty.co.za.

Refunds for adverse reactions will be assessed individually, with care and consideration.

Returns for Unwanted Items

If you change your mind, you may return unopened and unused products with their original packaging within 7 days of receiving your order. You will be responsible for arranging and paying for the return shipping.

Once the item has been received in saleable condition, we will issue Create Beauty store credit.

We do not offer cash refunds for change-of-mind returns.